The work is late, or the maker has gone quiet

Each funded milestone has a due date (the agreed days plus one day’s grace). You’ll see it in the order panel.

• Before the due date, message the maker in the thread. Things slip; a quick check-in usually sorts it.
• After the due date, if it still hasn’t been delivered, you’ll see Missed deadline: cancel and refund. That returns the full amount, including your service fee, straight to your wallet.
• If something else is wrong, use Raise a problem instead, or contact support.