Raising a problem (disputes)

If a delivery isn’t what was agreed, open the conversation and use Raise a problem on that milestone or purchase, before the review window ends. Explain what was agreed, what was delivered and what’s missing.

• The payment is frozen in escrow straight away. Nobody can move it until it’s settled.
• Try to sort it out together first in the thread. Most problems are fixed this way. The maker can also refund you in full at any time.
• If you can’t agree, a Vibers admin reviews the brief, the whole conversation and the work, and may ask you both questions. They can release the payment, refund it, or split it between you. Fees follow the money: a full refund returns your service fee too.
• We aim to settle disputes within 3 working days.

Keep the conversation on Vibers. Messages elsewhere can’t be used as evidence.